Fulfillment Policy

Alternae LLC is the seller of record for every order placed on Alternae and is responsible to you for its fulfillment. Items are produced and shipped by independent Sellers on Alternae LLC's behalf, but your contract is with Alternae LLC only.

Whatever the issue (a delay, a damaged item, a return, or a refund), your point of contact is Alternae LLC. You do not need to deal with individual Sellers. Reach us at contact@alternae.io.

Most items ship within 1–5 business days after your order is confirmed; made-to-order or personalized items may take longer, as noted on the listing. Shipping costs and estimated delivery times are shown at checkout before you pay.

Where tracking is available, it is added to your order so you can follow its progress. Delivery timeframes are estimates and can be affected by carriers, customs, or events outside our control.

If your order has not arrived within a reasonable time, contact us at contact@alternae.io and we will make it right.

You may request a return within 30 days of delivery. Items should be returned in their original condition unless they arrived damaged, defective, or not as described.

Returns are free: Alternae LLC provides a prepaid return label, so you do not pay return shipping. Some items may be non-returnable for hygiene, safety, or custom-made reasons. This is stated on the listing.

1. Open the order in your account and choose “Request a return”, then tell us the reason.

2. We review your request and, once approved, send you a prepaid return label by email.

3. Pack the item and ship it back using the label.

4. As soon as the return is on its way or received, we issue your refund. We will keep you updated by email at each step.

All refunds are issued by Alternae LLC, the seller of record. Approved refunds are returned to your original payment method (or, at your choice, as store credit). Once issued, refunds typically appear within 5–10 business days, depending on your bank or card provider.

A refund covers the item price, plus any shipping, tax, and Buyer Protection fee you paid for the returned item, in line with the reason for the return and applicable law.

You can cancel an order yourself from your account at any time before it is paid or shipped. If an order has already been paid but not yet shipped, contact us promptly and we will cancel it and refund you where possible.

Once an item has shipped, the cancellation is handled as a return (see above). Made-to-order and personalized items may not be cancellable once production has begun; this is noted on the listing.

If an item arrives damaged, faulty, or significantly different from its description, contact us within 30 days and Alternae LLC will arrange a free return and a replacement or full refund. Every order is covered by Alternae Buyer Protection.

Alternae LLC, 9905 Bayou Ridge Trail Num 4597, Parker, CO 80134, United States. For any fulfillment question, email contact@alternae.io.